Terms & Conditions

Last updated: pending client review. Exact rates, surcharges and cancellation windows below are confirmed at the time of booking and on your reservation confirmation — this page is a policy summary, not a rate sheet.

Billing

Rides are billed to the customer's credit card or an approved corporate account. We accept major credit cards. A gratuity is applied to all rides and calculated on the base fare, stop time, wait time and any applicable surcharges; the exact gratuity percentage will be disclosed at the time of booking. Tolls, airport fees and other applicable charges are itemized separately on your billing statement. Published rates are subject to change without notice.

Wait Time

A grace period applies to airport pickups, measured from the flight's official posted arrival time, and a shorter grace period applies to all other pickups. Additional wait time beyond the grace period is billed at the vehicle's hourly rate. Because we can't independently monitor private flights or train schedules, wait time for those pickups is billed as incurred. Exact grace-period lengths are confirmed at the time of booking.

Extra Stops

A passenger-requested stop that isn't part of the original itinerary may carry an additional charge. Let dispatch or your driver know as early as possible so the stop can be quoted accurately.

Cancellations & No-Shows

Cancellation windows vary by vehicle type — sedans and SUVs generally require less notice than stretch limousines, party vehicles, or wedding/prom contracts, which typically require more advance notice given the scale of the booking. Your specific cancellation window and any associated fee will be stated on your reservation confirmation. A no-show fee applies when a passenger fails to arrive at the designated pickup location — if you can't locate your vehicle, call us before the pickup window closes to avoid this.

Holiday Surcharge

A holiday surcharge applies to trips on major U.S. holidays (New Year's Eve/Day, Memorial Day, July 4th, Labor Day, Thanksgiving Eve/Day, and Christmas Eve/Day). The applicable surcharge will be disclosed at the time of booking for any trip on these dates.

Liability

NJ.Limo is not liable for circumstances beyond its control, including weather, road conditions, and mechanical breakdowns. We are not responsible for lost or damaged baggage, personal belongings, or items left in the vehicle, though we'll make a good-faith effort to return anything found — see our FAQ.

Changes to These Terms

NJ.Limo may update these terms at any time. The version posted here at the time of your booking governs that reservation.